Refund policy

Return & Exchange Policy

At Vale, every order is carefully prepared and checked before it leaves us. For this reason, we do not accept returns or exchanges unless the product arrives with a defect or an issue that affects its condition.

If you receive a product with a defect, please contact us immediately through our Instagram page and send us clear photos showing the product and the issue.

Our team will review the issue and assist you with the appropriate solution.

We kindly ask that you contact us as soon as you receive your order so we can resolve any issue promptly.

Your satisfaction matters to us, and we’re always here to help.